The small print is never the easiest of reading, but it is, nevertheless, important. Our booking conditions describe our policies and procedures (and clarify the contractual relationship between you and the owner of the property).

General

Latitude 50 is the trading name of Miss Jill Landeryou and Mr Richard Benton. The business is registered at Falcons, Rock Road, Rock, Wadebridge, Cornwall, PL27 6NW. VAT no: 942198017

Customers renting property through Latitude 50 are referred to as ‘The Hirer’.

Latitude 50 acts as agents for the owners of the property (hereinafter referred to as the ‘Owner’ or the ‘Property Owner’. The rental arrangements are made by Latitude 50 on behalf of the Owners and the contractual relationship is directly between the Owners of the property and the guests, The Hirer.

Method of Payment

Payments may be made by cheque, by credit card, debit card, or electronic bank transfer, postal orders or cash. Cheques should be made payable to ‘Latitude 50’ and can only be accepted up to two weeks prior to the holiday (balance payments are due 6 weeks before the start of your holiday). Cash should always be sent by special delivery post. Post-dated cheques are not acceptable. Any charges raised against Latitude 50 by their bank for handling dishonoured cheques, bank transfers or any other payment, will be passed on to the Hirer who is liable to reimburse Latitude 50 within 7 days of notification from Latitude 50. All payments by credit card will attract a surcharge of 1% of the transaction value which is non-refundable.

Overseas Bookings

Overseas Hirers may pay in Sterling drawn on a UK bank, Mastercard, Visa, or by international electronic transfer. Any charges for payments from overseas will be passed on to the Hirer.

The Holiday

The Hirer has the right to occupy a property for a holiday only (within the meaning of Schedule 1, para 9 of the Housing Act, 1988.

Booking Conditions

1. THE CONTRACT. Latitude 50 here in after referred to as ‘The Agent’ acts merely as a booking agent on behalf of the property Owner. The contract entered into is between the owner of the holiday accommodation and the holiday maker herein after referred to as ‘The Hirer’. The contract is not effective until the required payment has been received and confirmation sent from the Agent to the Hirer. The Agent cannot be held responsible for the action of either party.
2. BOOKING. Bookings cannot be accepted from persons under the age of 25 years or from parties where the majority of members are under 25 years (except families or supervised groups). Further , no bookings can be accepted from single sex parties. The number of persons occupying a property must not exceed the maximum stated in the current property description (Babies who do not occupy a bed are not counted as a member of a party). The person who signs the booking form will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions. The Agent reserves the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or who has not complied with the booking conditions.
3. BOOKING FEE. A booking fee of £20.00 has been introduced to cover increased expenditure in accreditation, banking and insurance costs.
4. RESERVATION. To secure the reservation, complete all parts of the booking form, and send together with the deposit of 1/3 of the total cost of the holiday. The balance is payable 6 weeks before the holiday is due and it should be noted that reminders are not sent out. If the balance is not received, the Agent reserves the right to cancel the booking without refund of the deposit and the holiday will be offered for resale. Any bookings made within 6 weeks of the start of the holiday require full payment at the time of booking.
5. CANCELLATION. A holiday booking is a legally binding contract. In the event of a cancellation for any reason, we will make every effort to re-let the property at full cost (or a reduced rate if applicable). If the property has been re-let, we will refund all monies paid less £100+VAT administration fee and the £20 booking fee once the deposit has been received by Latitude 50 for the new booking and these funds have cleared. If we are unable to re- let the property you will become liable for the full cost of the holiday. It is a condition however that we are notified immediately by telephone of the circumstances giving rise to a cancellation, and promptly confirmed in writing. We strongly recommend that you take out independent cancellation insurance when making a booking.
6. PRICES. Prices quoted include VAT where applicable. The Agent reserves the right to charge the Hirer any increase on either of these or any other levy imposed by the Government which affects the price of the holiday.
7. BOOKING ALTERATIONS BY THE HIRER. Any alterations to a booking by the Hirer will be subject to an administration charge of £15. Any transfer of booking to another property will be treated as a cancellation of the original reservation. Any change in holiday dates will be subject to the agreement of the Agent and the Owner.
8. BOOKING ALTERATIONS BY THE AGENT. If for reasons beyond its control the Agent has to cancel or alter arrangements made for the Hirer it will make every effort to offer an alternative property if appropriate. If the Hirer does not accept the alternative offered, the Agent will return to the Hirer any monies paid, whereupon the Agent’s liability will cease.
9. DAMAGE, LOSS AND NUISANCE. The Hirer agrees that the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times. The Hirer will be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied. The Hirer will pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The Hirer agrees not to cause nuisance or annoyance to occupants of nearby property, and to allow reasonable access to the property by the Owner or Agent if they deem it necessary. The Agent can supply a cleaner during your occupancy if required, charged at local rates. If in the opinion of the Agent or Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the Owner may repossess the property immediately. The Hirer will remain liable for the whole of the cost of the hire and no refund shall be due.
10. OCCUPANCY. Occupancy shall be from 3pm on the day of arrival to 10am on the day of departure, unless special arrangements have been made (the housekeepers have only a limited time to prepare the property for the next guests, and you are asked to respect this).
11. SERVICES. The Hirer must pay the agent for all telephone charges during occupation, unless supply is included in the tariff.
12. DOGS. In order to ensure that owners will continue to welcome dogs into their homes, the Hirer must undertake the following: a.There must be no more than two dogs at the property at any time. b.All dogs must be kept under strict control at all times whilst on the property. c.Any fouling of lawns, paths, etc. must be cleared up without delay. d.The Hirer must bring the dog’s bed for it to sleep in. e.No dogs must ever be left in the property unattended. f.No dogs are allowed on beds, chairs or settees and hair must be cleared up before departure. A dog fee is charged of £20.00 per dog, up to a maximum of 2 dogs per booking.
13. LIABILITY. Whilst the Agent makes every effort to ensure the accuracy of the property description, the Agent cannot be held responsible for any alterations made to the property or its amenities which are beyond its reasonable control. The Agent cannot accept responsibility for any sickness, injury, loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its appearance, plumbing, gas, electrical or otherwise exceptional weather conditions or owners negligence. Further, no responsibility is accepted for the personal property (including pets), car or the cars contents belonging to the Hirer or any member of the party during their occupancy.
14. DAMAGE DEPOSIT. A returnable damage deposit of £100 is payable with the balance on all bookings. This is an industry norm, it is returned to you less any damage or additional cleaning charges after your departure.
15. BASIC STANDARD. Our eclectic range of houses has been chosen by us and is supervised by us on a weekly basis to ensure there are no surprises. All are comfortably furnished and well-equipped with crockery, cutlery, cooking utensils, cooker, fridge, toaster, iron and ironing board, television, video and HiFi, dishwasher, washing machine, microwave, telephone. All are centrally heated, unless otherwise stated. All are non-smoking. Please Note: Linen is included in the hire price of the house, but we do ask that you bring beach towels. You are advised to check details of individual properties at the time of making your booking.
16. BIN LEVY/DOG FOULING LEVY. We reserve the right to deduct a £30 charge in the event of having to clear or black-bag rubbish, or pick up dog mess.
17. PHOTOGRAPHS. Photographs in the brochure have been taken with a wide-angled lens which can exaggerate the impression of a rooms size.