Terms and Conditions
Terms and Conditions
Our booking conditions describe our policies and procedures (and clarify the contractual relationship between you and the owner of the property).
Though never the most exciting part of any break, it's important that you take the time to read through our terms and conditions before placing a deposit on any property. Once you've done this, you'll be liable for the full cost of your holiday if you can no longer make it.
Please take the time to read our cancellation policy.
Latitude50 is the trading name of Miss Jill Landeryou and Mr Richard Benton.
The business is registered at High Field Business Park, Rock, Wadebridge, Cornwall, PL27 6FE.
Our VAT number is 942198017.
Customers renting property through Latitude50 are referred to as ‘the Hirer’.
Latitude50 acts as agents for the owners of the property (hereinafter referred to as 'the Owner’ or the ‘Property Owner’.
The rental arrangements are made by Latitude50 on behalf of the Owners and the contractual relationship is directly between the Owner of the property and the guest, the Hirer.
Method of Payment
Payments may be made by credit card, debit card or electronic bank transfer. Any charges raised against Latitude50 by their bank for handling bank transfers will be passed on to the Hirer, who is liable to reimburse Latitude50 within 7 days of notification from Latitude50.
Latitude50 are responsible for financial website transactions. The Latitude50 website is SSL secured, your credit card details are entered on a secure page and are transferred using secure SSL technology.
Overseas Hirers may pay in Sterling drawn on a UK bank, Mastercard, Visa, or by international electronic transfer. Any charges for payments from overseas will be passed on to the Hirer.
The Hirer has the right to occupy a property for a holiday only (within the meaning of Schedule 1, para 9 of the Housing Act, 1988).
Latitude50, hereinafter referred to as ‘the Agent’, acts merely as a booking agent on behalf of the property Owner. The contract entered into is between the owner of the holiday accommodation and the holiday maker, hereinafter referred to as ‘the Hirer’. The contract is not effective until the required payment has been received and confirmation sent from the Agent to the Hirer. The Agent cannot be held responsible for the action of either party.
Bookings cannot be accepted from persons under the age of 18 years or from parties where the majority of members are under 18 years (except families or supervised groups). Further, no bookings can be accepted from single sex groups of three or more, irrespective of age. The number of persons occupying a property must not exceed the maximum stated in the current property description (babies who do not occupy a bed are not counted as a member of a party). The person who signs the booking form will be responsible for all persons included on the form and should ensure that they are aware of the booking conditions. The Agent reserves the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or who has not complied with the booking conditions.
A booking fee of £35 has been introduced to cover increased expenditure in accreditation, banking and insurance costs.
To secure the reservation, please complete all parts of the booking form, and send together with the deposit of 1/3 of the total tariff. The balance is payable 6 to 8 weeks before the holiday is due (please refer to your booking correspondence) and it should be noted that reminders are not sent out. If the balance is not received, the Agent reserves the right to cancel the booking without refund of the deposit and the holiday will be offered for resale. Any bookings made within 6 weeks of the start of the holiday require full payment at the time of booking.
A holiday booking is a legally binding contract. In the event of a cancellation for any reason, the Hirer will become liable for the full cost of the holiday. For this reason we strongly advise that the Hirer takes out independent holiday cancellation insurance when making a booking. It is a condition that we are notified immediately by telephone and promptly in writing of the circumstances giving rise to a cancellation as a phone call alone will not suffice.
Prices quoted include VAT where applicable. The Agent reserves the right to charge the Hirer any increase on either of these or any other levy imposed by the Government that affects the price of the holiday.
Booking Alterations by the Hirer
Any alterations to a booking by the Hirer will be subject to an administration charge of £15. Any transfer of booking to another property will be treated as a cancellation of the original reservation. Any change in holiday dates will be subject to the agreement of the Agent and the Owner.
Booking Alterations by the Agent
If for reasons beyond its control the Agent has to cancel or alter arrangements made for the Hirer it will make every effort to offer an alternative property of up to equal value to that of the property originally hired, if appropriate. If the Hirer does not accept the alternative offered, the Agent will return to the Hirer any monies paid, whereupon the Agent’s liability will cease.
Damage, Loss and Nuisance
The Hirer agrees that the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times. The Hirer will be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied. The Hirer will pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The Hirer agrees not to cause nuisance or annoyance to occupants of nearby property, and to allow reasonable access to the property by the Owner or Agent if they deem it necessary. The Agent can supply a cleaner during your occupancy if required, charged at local rates. If in the opinion of the Agent or Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the Owner may repossess the property immediately. The Hirer will remain liable for the whole of the cost of the hire and no refund shall be due.
The Hirer will be required at the time of making the final payment to provide the Agent with a cautionary/damage deposit of cleared funds, which is property specific and advised prior to/on booking, as a deposit to cover damage, loss, or loss of rental as a result of the conduct of the Hirer or members of the Hirer’s party. The Hirer is liable for the loss and damage caused to the property and contents to the full value of the Owner’s loss even though the value of the loss a) may exceed the damage deposit and b) may not be covered by the Owner’s insurance cover. It is also a requirement of the conditions of booking that the property is left in a clean and tidy condition at the end of the letting period. The cautionary deposit will normally be refunded to the Hirer 7-10 working days after departure, provided that no damage has been caused to the property, its contents, fittings and fixtures. The cautionary deposit does not limit the Hirer’s liability to damages. If the damage claim exceeds the cautionary deposit paid then the Hirer is required to settle this within 7 days of being notified of the total amount. If the Hirer wishes to claim the amount from any personal insurance-based scheme, then the Agent will provide all required documentation but the Hirer must personally settle the claim within the 7-day term.
Occupancy shall be from 4pm on the day of arrival to 10am on the day of departure, unless special arrangements have been made prior to arrival (the housekeepers have only a limited time to prepare the property for the next guests, and you are asked to respect this).
If the Hirer enters the property before 4pm, this should be done on the understanding that a pre-arrival check will not be carried out by the Property Manager. This may mean that standards can’t be guaranteed, any existing damage may not have been noted, and any issues with the house may need to be inspected and rectified by engineers during your stay.
Should there be anything the Hirer feels that the Agent should be made aware of to ensure the comfort and safety of the Hirer, please inform the Agent.
The Hirer must pay the agent for all telephone charges during occupation, unless supply is included in the tariff.
All properties have Wi-Fi. Passwords for accessing the service are either located in the house information folder or on the broadband box itself. The Agent can't guarantee the speed of the internet or be held responsible for any issues with the service, but if the Hirer has a problem they need to contact The Agent who will try and assist with the problem.
The Hirer agrees to comply with all current legislation pertaining to and regarding the use of electronic data in using the internet provided by the Owner. The Owners and the Agent cannot accept liability for loss or damage to the Hirer’s data, or, accept responsibility or liability for the Hirer’s inappropriate or illegal use of the internet.
Please note during the busier months, broadband services can be disrupted. With the huge increase in people trying to access the internet, the local network simply cannot cope so it is therefore likely that if the house that you are renting has a broadband service you could find that it only works intermittently. Unfortunately, neither the Owner, nor the Agent, will be able to sort out this issue, as it will be an infrastructure overloading problem, for which we can only apologise as it is beyond the control of both parties.
In order to ensure that owners will continue to welcome dogs into their homes, the Hirer must undertake the following: a) There must be no more than two dogs at the property at any time unless agreed with The Agent. b) All dogs must be kept under strict control at all times whilst on the property. c) Any fouling of lawns, paths, etc. must be cleared up without delay. d) The Hirer must provide a bed for the dog to sleep in. e) No dogs must ever be left in the property unattended. f) No dogs are allowed on beds, chairs or settees and hair must be cleared up before departure.
In most cases (with some exceptions) a fee is charged of £25 per dog, up to a maximum of two dogs per booking. If the Hirer wishes to bring more than two dogs they should call the Latitude50 office to allow this request to be passed to the property owner. In the event that the Owner agrees to accept more than two dogs, the stated damage deposit will be doubled to cover any additional cleaning. The Agent reserves the right to deduct a £40 charge in the event of having to pick up dog mess.
The Agent is happy to seek permission from the Owner to allow assistance dogs to occupy a non-dog friendly property prior to a booking being confirmed.
Whilst the Agent makes every effort to ensure the accuracy of the property description, the Agent cannot be held responsible for any alterations made to the property or its amenities that are beyond its reasonable control. Information provided by the Agent is offered in good faith and has been compiled with care and diligence. The Agent and the Owners do not accept liability for disappointment, cost of travel, inspection or other items.
The Agent cannot accept responsibility for any sickness, injury, loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its appearance, plumbing, gas, electrical or otherwise exceptional weather conditions or owner negligence. Further, no responsibility is accepted for the personal property (including pets), or the cars and contents belonging to the Hirer or any member of the party during their occupancy.
Properties with Swimming Pools and Hot Tubs
Guests use the swimming pool or hot tub at their own risk and the Owners and Agent accept no liability, loss, damage or expense, including without limitation, solicitors fees and cost of litigation, resulting from any swimming pool or hot tub accidents occurring at the property.
Guests must be considerate of neighbouring properties when using outdoor pools/hot tubs that may cause a disturbance. Neighbourhood complaints as a result of anti-social behaviour, may result in eviction, see ‘Damage, Loss and Nuisance’, above.
For the purposes of servicing the pool or hot tub for guests health and safety, the pool or hot tub may not reach its full operational temperature until the following morning after guests’ arrival.
For any properties with swimming pool or hot tubs, the lead booker making the booking accepts:
- The full responsibility for the health, safety and behaviour of their group;
- The responsibility to ensure that all members of their group abide by the Pool or Hot Tub Rules or Code of Pool Conduct or Code of Hot Tub Conduct, the Pool Operating Plan or the Pool or Hot Tub Operating Instructions provided for guests in the House Information Folder;
- That children and non-swimmers must be supervised by an adult at all times when in the pool or hot tub, when in the wider pool or hot tub areas and when outside more generally in the grounds.
- That they will ensure the correct procedures are followed in the event of an accident or an emergency and phone the Emergency Services if need be.
- The Pool or Hot Tub Servicing Company for the property must be advised of any concern, any accident, or any emergency.
The Owners and their service partners reserve the right to close off any part or all of the pool or hot tub and the areas around them for maintenance or safety reasons.
Neither the Owners or their Agent shall be liable for any loss or damage caused to the property of the Hirer and their family or guests arising from, or in conjunction with, the use of the pool or hot tub or the pool area or the hot tub area.
The Owners and their Pool or Hot Tub Servicing Company reserve the right to refuse access or to expel the Hirer, the Hirer’s family or guests from the pool area for any breach of, or if they have reason to believe there has been a breach of, the Pool or Hot Tub Code of Conduct or its operational instructions, any act of negligence such as to endanger their own or others safety, or if they have caused unnecessary damage which has not been reported to the Owners, the Agent or the Owners’ Servicing Company and paid for.
A range of houses has been chosen by the Agent and is supervised by it on a weekly basis. All are comfortably furnished and well-equipped with crockery, cutlery, cooking utensils, cooker, fridge, toaster, iron and ironing board, television, DVD and microwave. All are centrally heated, unless otherwise stated. All are non-smoking. Linen is included in the hire price of the house, but we do ask that beach towels are provided by the Hirer in nearly all cases. The Hirer is advised to check details of individual properties at the time of making a booking.
Older or Heritage Properties
Some of the properties represented by Latitude50 are older or heritage properties. The Agent cannot guarantee that there will not be damp and/or insects (or other characteristics associated with older and heritage properties) and you should be aware that it is impossible to eliminate these factors entirely from an older property. Neither Latitude50 nor the Owner will be held responsible in respect of any particular sensitivity Guests may have to such characteristics.
The Agent reserves the right to deduct a £40 charge in the event of having to clear, pick up or black-bag waste and rubbish, or clean a barbecue that has been used by the Hirer.
The Agent and the Owner cannot be held to account or be responsible for any holiday fairs, fetes, events or festivals occurring during the letting season. The Agent and the Owner cannot be held to account or be responsible for any noise or building works in the vicinity or on neighbouring properties.
Photographs in marketing materials are sometimes taken using a wide-angled lens in order to show as much of the property as possible. This can exaggerate the impression of a room’s size.
Delivering our Property Services
Additional services supplied, such as housekeeping, are offered on a ‘first-come, first-served’ basis at the prevailing market rate. Where additional services are procured from a reciprocating service provider, the T&Cs revert to those of the supplier.
In the event of a problem or complaint, the Hirer should phone the Agent within 24 hours of arrival so that remedial action can be taken. If an engineer is requested and the engineer can find no problem, the call-out cost will be passed on to the Hirer. No complaints can be considered where the Agent has not been given an opportunity to investigate the complaint and endeavour to put matters right during the occupation. If the complaint cannot be resolved, it can be referred at any time, by either side, to the independent arbitration service, the ombudsman of the Holiday Home Association (HHA).