What will I be doing?

Here at Latitude50 we pride ourselves on our exceptional customer service and we need an exceptional team to make that happen. We are currently looking to add to our brilliant team in Rock, where all the action happens!

During the day you could be doing anything from: 

• Acting as the first point of contact for all stakeholders visiting the Latitude50 office
• Answering the phone and fielding enquiries to the appropriate person within the team
• Monitoring the main email inbox and replying to enquiries
• Helping to match make potential guests to the right holiday property and taking bookings
• Guest complaint handling and follow up
• To carry out all the associated administration tasks that are involved with taking a booking
• To ensure property information across the booking system is accurate and up to date
• To ensure the brand is correctly portrayed through all verbal and written communication
• To assist the Sales Manager with projects such as launching availability for the following year and associated administration such as uploading pricing
• Packing and organising guest welcome hampers and assisting with stock control
  

You'll have:

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting.

Ideally, the candidate we’re envisioning has:  

• A dedication to providing exceptional customer service, whatever industry you currently work in.
• Experience in and a passion for dealing with people.
• A great work ethic, with the ability to prioritise your workload.
• To be a team player and work well within a diverse team.
• A passion for North Cornwall and all it has to offer. 

You'll get:

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.

These include:   

• 25 days’ paid holidays plus bank holidays (pro rata) 
• A day off for your or a loved one’s birthday  
• £500 paid towards a holiday of your choice 
• A paid day to volunteer with a charity of your choice 
• Friends and family discount scheme 
• Life assurance for your peace of mind 
• Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone 
• Great social events - we are well known for our Christmas parties!

Who are we?

We are Latitude50, part of the Travel Chapter family. Our journey started as a small South West holiday letting agency and has evolved into one of the industry's leading names. Despite our growth, our strong family ethos remains unwavering, guiding everything we do. We've nurtured a culture of care and collaboration, propelling us forward and inspiring our team daily.

Our company is defined by its people, fostering a welcoming environment where everyone's contributions are valued. Ours is a friendly and fair space, encouraging innovation and pushing boundaries each day.

Passion drives our efforts, and we adopt a pragmatic approach to problem-solving. When things go awry, we do everything in our power to rectify the situation, learning and adapting as we go. We're committed to constant evolution, guided by curiosity and an openness to change.

Diversity is a cornerstone of our success, and we're dedicated to inclusivity. Should you require any accommodations during the application process, please let us know – we're here to help.

To apply, please send your CV with a covering letter outlining why you are perfect for the role to Stephanie Davies at [email protected]

Due to the expansion of our portfolio of stunning coastal properties, Latitude50 are looking for experienced housekeepers on behalf of individual property owners in the Rock/Polzeath/Port Isaac area.

Excellent rates of pay to be agreed with the individual property owners: £12-15 per hour dependent on experience.

You'll mainly be needed on Thursdays, Fridays and Saturdays, but we ask for some flexibility to work outside these days.

People with the ability to work alone on smaller properties are required, with initiative, and as part of a team on some of our larger, flagship properties; we're asking for a degree of flexibility.

You will need your own transport.

Seasonal workers will be considered from either college or university for the school holiday periods.

Please email details of your experience, along with your contact details, to [email protected] or feel free to drop into our office in Rock in person and we will pass your details along to the owners. References will be needed.

We’re always looking for ways to improve our holidays, so if you offer a service that our guests might benefit from such as mobile services or interesting activities, please get in touch.

We partner with a selection of like-minded companies to create joint marketing initiatives and extra services for our guests. If your brand aligns with what we do and you’d like to work together, please contact us for an initial chat.