Our friendly team (plus the ‘office dog’, Luna) spans a range of skills and expertise, with a shared passion for Cornwall.
In-house sales, marketing, accounts and property experts take care of everything for our owners and guests, while we benefit from strong local partnerships. We believe that it’s our local knowledge and innovative sense of vision that really makes us stand out.
A passionate advocate of Cornwall, Jill grew up here and returned with the aim of showcasing the very best the area has to offer in coastal holiday homes, combined with exceptional customer service. From humble beginnings as a cottage start-up business, Latitude50 has grown into a well-respected brand known for its excellent range of coastal holiday houses. Today, we proudly represent some of the loveliest flagship properties within the industry. Jill lives in Rock with fellow Partner Richard Benton and daughter Eve.
Sales and Marketing
Heading up the sales and marketing team is Katy who joined Latitude50 in 2015. With a wealth of academic and professional experience, including a diploma from the Chartered Institute of Marketing and past employment for Bath Tourism, Katy’s been working to expand our already extensive reach. Her focus on results (and a natural flair for beautiful presentation) means she’s upping our marketing and sales to achieve the best possible results for our owners.
Katy also has the fun job of visiting gorgeous properties around North Cornwall to consider them for inclusion within the Latitude50 portfolio and is the first point of contact for potential new owners.
Katy oversees the sales and marketing team and together they are responsible for maximising property promotions for owners and taking care of everything bookings related for guests.
Our Sales Manager Laura’s experience working in the hospitality industry both here in Cornwall and on the other side of the world helps create a smooth journey from your very first point of contact with Latitude50 through to rebooking your holiday the following year. Overseeing the Latitude50 Property Advisors, Laura’s customer service experience and local knowledge ensures you get the very best from your holiday with Latitude50.
Property Advisor Madison brings a wealth of customer service experience from previous roles including Receptionist at The Metropole Hotel in Padstow. Highly organised, Madison keeps everything bookings related in shipshape and is well placed to help our guests achieve the perfect holiday. Locally based, there isn’t much that goes on in the local area that Madison doesn’t know about! Madison has a creative flair and has achieved a degree in Acting from Falmouth University.
With over ten years’ experience managing five-star ski chalets in various prestigious French ski resorts, Property Advisor Alice is able to provide our guests with a luxury holiday experience. Alice’s calm manor and problem-solving ability help ensure guest’s requests are met, however big or small. Alice is also a culinary queen and in her spare time offers private catering across Cornwall.
Together Laura, Madi and Alice are the friendly voices at the end of the phone (or email), here to help you plan your perfect escape to North Cornwall. They are natural holiday matchmakers, with a talent for finding guests their ideal property from our portfolio.
The property management team is responsible for making sure every aspect of your property experience runs smoothly, from overseeing changeovers to stress-free troubleshooting.
Heading up the Property Management team, Operations Manager Luke ensures every aspect of property management is running smoothly and efficiently.
Luke is the key contact for property owners and is there to ensure that their requests are met. Along with the Property Managers, the Property Maintenance Technician and a network of trusted service providers, Luke ensures that Latitude50 properties are shipshape, so guests have the best possible experience.
Customer service and relationship management come easily to Luke as a result of his extensive experience as an Account Manager for global clients such as Coca-Cola, The National Trust and Home Away. Having grown up just down the road in Wadebridge, there isn’t much Luke doesn’t know about the local area.
Locally born and raised, Kate is a fountain of area specific knowledge. Her previous experience working for Camel Ski School, means Kate is experienced in creating memorable and positive experiences for visitors.
Having worked as a housekeeper for several high end, local properties Kate brings an invaluable perspective to the team, helping to ensure all the little details are taken care of. With a plethora of financial qualifications, Kate has a flair for numbers and this understanding helps with the efficient management of each property’s accounts.
Our AAT-qualified in-house Accounts Manager Michaela, handles all the company finances, ably assisted by Accounts Assistant Scarlet. While they’re experts with numbers, they also act as a friendly contact point for any questions you might have.
Michaela brings a wealth of experience in the field of finance and accounts from both sides of the globe – here in Cornwall and in Brisbane, Australia. Her previous roles involved working in the hospitality industry for a range of bars, restaurants and hotels and for non-for-profit organisation, The Learning Partnership who funds educational projects within the local community.
One of our longest serving team members Scarlet, joined the company fresh out of college as an Administrator and has worked her way up to the position of Accounts Assistant. Scarlet has AAT Level 1 under her belt and is currently working on her level 2.
The patter of paws can often be heard around the Latitude50 office. This will be Luna the dappled Dachshund, belonging to Sales and Marketing Manager Katy. Luna and Katy can often be found exploring the coast together and they share their favourite walks with you in our Journal.