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Coronavirus (COVID-19) Company Update

Coronavirus (COVID-19) Company Update

Updated 15/06/2021

During this extremely difficult time, the safety of our staff, suppliers, customers and property owners is of the highest importance to us.

We are understandably receiving an extremely high volume of phone calls and emails. Our team is working tirelessly to support our customers and owners with their queries.

The government's road map for self-catering accommodation (updated 14/06/2021)

  • Step three (17 May to 19 July) - parties attending a self-catering holiday will be restricted by the rule of six or two households. There will be a review in two weeks time (from 14/06/2021) to see if the risks have reduced and if step four can be reached any earlier than 19 July.
  • Step four (no earlier than 19 July) - all legal limits removed and restrictions on group make-up for holidays lifted.

Please refer to the Government website for more information.

Bookings due to take place from 17 May to 19 July 2021

The current government roadmap outlines that parties attending a self-catering holiday during this date range will be restricted by the rule of six or two households. If your party does not comply, please get in touch with the bookings team on 01208 869090 as soon as possible to discuss your options.

I have a future holiday with Latitude50 or I am thinking of booking one. What happens if the government enforces another national lockdown and I can't legally travel to attend my holiday?

If you are unable to travel due to a government enforced national lockdown or there is a travel restriction due to the tier system for your postcode, you will be offered postponement (subject to availability) or a refund (minus our £40 booking fee).

What happens if some or all of my party cannot attend the holiday due to self-isolating?

In this case we would recommend that you speak with your travel insurance company. We are happy to help with your insurance claim.

What are your current opening hours?

Both of our Rock offices are currently closed to visitors but the team is contactable on the usual channels). Our opening hours are currently Monday to Saturday, 9am to 5pm.

Thank you for your patience and continued support during this difficult time.


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