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Coronavirus (COVID-19) Company Update

Coronavirus (COVID-19) Company Update

Updated 06/04/2021

During this extremely difficult time, the safety of our staff, suppliers, customers and property owners is of the highest importance to us.

We are understandably receiving an extremely high volume of phone calls and emails. Our team is working tirelessly to support our customers and owners with their queries.

The government four-step road map for self-catering accommodation (22/02/2021)

  • Step one (now to 12 April 2021) - travel is still not permitted and therefore bookings have been postponed or cancelled.
  • Step two (12 April to 17 May) - self-catering accommodation can reopen and single households can attend holidays.
  • Step three (no earlier than 17 May to 21 June) - parties attending a self-catering holiday will be restricted by the rule of six or two households.
  • Step four (no earlier than 21 June) - all legal limits removed and restrictions on group make-up for holidays lifted.

Please refer to the Government website for more information.

Bookings due to take place up to (and including) April 12 2021

Guests due to stay between now and 12 April will be unable to travel to attend their holiday during this period due to a national lockdown. We have contacted all affected guests to discuss the options of postponement or a refund.

Bookings due to take place from 12 April to 17 May 2021

The government has confirmed (06/04/2021) that self-catering holiday accommodation will be able to reopen for single households on 12 April. We have spoken with all guests with bookings from 12 April to 17 May to confirm that the party make-up complies with the one household rule.

Bookings due to take place from 17 May to 21 June 2021

The current government roadmap outlines that parties attending a self-catering holiday during this date range will be restricted by the rule of six or two households. If your party does not comply, please get in touch with the bookings team on 01208 869090 as soon as possible to discuss your options.

I have a future holiday with Latitude50 or I am thinking of booking one. What happens if the government enforces another national lockdown and I can't legally travel to attend my holiday?

If you are unable to travel due to a government enforced national lockdown or there is a travel restriction due to the tier system for your postcode, you will be offered postponement (subject to availability) or a refund (minus our £40 booking fee).

What are your current opening hours?

Both of our Rock offices are currently closed to visitors, and the team is working remotely from home (contactable on the usual channels). Our opening hours are currently Monday to Friday, 9am to 5pm.

Thank you for your patience and continued support during this difficult time.

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