Updated 05/01/2021

During this extremely difficult time, the safety of our staff, suppliers, customers and property owners is of the highest importance to us.

We are understandably receiving an extremely high volume of phone calls and emails. Our team is working tirelessly to support our customers and owners with their queries.

Bookings due to take place during the current lockdown

As England is now in a lockdown, guests are unable to travel to attend their holiday during this period. We are in the process of contacting all guests (starting with most recent arrival dates first) to discuss the options of postponement or a refund.

If your arrival date is after mid-February, please wait to contact us as we will await the relevant government advice for this period.

The Government website, Department for Health and Social Care website and the NHS website are useful sources of up to date information.

What are your current opening hours?

Both of our Rock offices are currently closed, and the team is working remotely from home (contactable on the usual channels). Our opening hours are currently Monday to Friday, 9am to 5pm.

Thank you for your patience and continued support during this difficult time.